How we look after
your stories

Your stories are stored securely in the UK. We use encryption to protect them while they are sent to us and while they are stored. This scrambles the information to help prevent anyone without permission from reading it.

We keep your stories safe for 2 years after your subscription ends.

For the first 6 months, you can still watch your stories, but you cannot add to or edit them. For the next 18 months, we keep them in an archive. You will need to restart your subscription to restore them and watch them again.

We'll let you know before your access changes or your stories are due to be deleted. If you restart your subscription during those 2 years, your stories can be restored exactly as they were.

If you want to keep your stories without a long-term subscription, you can download them:

Download your stories Keep your own copies of every story, video, photo and written version of your recordings. You can save them on your computer or another storage device.

Yes. Contact us and we'll arrange a copy of your videos, photos and the written versions of your recordings.

You can keep these on your own computer or storage device. This is a right under GDPR, but we'd offer it anyway. Your stories belong to you.

We're building BabyMoments for the long term. Customer payments help cover the cost of running the app and storing your stories.

We're a small, self-funded UK company, and we plan carefully so we can keep running for years to come. We cannot promise what the future will bring, but looking after your stories is central to how we run the business.

You can also contact us to request copies of your stories to keep yourself.

You can choose up to three people you trust, such as a partner, grandparent or close friend, to help make sure your stories reach the right people if you can no longer manage them yourself.

Your chosen people can check and update your children's contact details so the QR codes needed to access their stories reach them. Your sharing settings determine when stories become available, including what happens if you do not respond to an early access request. Being a trusted person does not give them access to watch your stories.
If your family is going through a difficult time and you need help with your stories, please get in touch. Someone from our small support team will reply and help where they can.

Read more about how sharing works on the BabyMoments page.

Only you, and the people you specifically choose to share them with. Sharing is opt-in, never opt-out. We never sell your data and we don't run ads. We're funded by what you pay us, and that's the entire arrangement.

Your initial Annual subscription purchase includes a book token, and a BabyMoments gift includes one printed book. Books can be ordered when they become available.

Once you have your book, you can read its printed photos and stories without an account or subscription. Anyone with access to its QR codes can watch the linked videos.

When you order a book, we save separate copies of those videos so cancelling your subscription does not remove them.

You can read our Privacy Policy, Terms, and Cookie Policy for more detail
If anything is unclear, email us at contact@babymoments.app. We'll explain it and review any wording that needs to be clearer.