Our promise
The money-back guarantee.
A guarantee designed for gift giving. If it's not right for you or your loved one within 30 days, you'll receive a full refund.
30 days for a full refund
No-fuss refunds. Enter your order number and we’ll take care of the rest.
If you change your mind
If it doesn’t feel right, request a refund and we’ll take care of the rest.
If it’s not right for them
If your loved one decides it’s not for them, you’ll receive a full refund.
Fair use
Because StoryMoments is a personal and emotional gift, we ask that refund requests are made thoughtfully and in good faith.
If a gift has been opened, shared, or used extensively, we may review the request on a case-by-case basis. Our goal is always to reach a fair and human outcome.